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Casual & Fine Dining

How Shake Shack’s founder connects employee satisfaction to customer experience

Employee experience is a critical component of creating a successful customer experience in the restaurant industry. Danny Meyer, founder of Shake Shack and Union Square Hospitality Group, emphasizes the importance of prioritizing employees in order to deliver exceptional service to customers. During a keynote...

Becoming a restaurant business expert with Square

In the challenging landscape of today's restaurant industry, owners face a myriad of obstacles that test their resilience and determination. From soaring wholesale food prices to evolving regulations and high labor turnover rates, the hurdles can seem insurmountable. However, despite these challenges, many...

Pinstripes secures $7.5M loan to stay in business

In a recent development, Oaktree Capital Management has agreed to take an 85% stake in Pinstripes, a struggling eatertainment chain, in exchange for a $7.5 million loan to help keep the business afloat. This partnership was revealed in an 8-K filing with the Securities...

Wendy’s plans to launch 1,000 new stores within the next three years.

Wendy's, the popular fast-food chain, recently announced its plans to increase its store count by a net 1,000 restaurants globally by the end of 2028. This long-term growth strategy was unveiled during the company's Investor Day, where Wendy's outlined its goal of achieving...

Craveworthy Brands Takes on Managing Partnership with Shaquille O’Neal’s Big Chicken

Dive Brief: Craveworthy Brands has recently announced that it will become a managing partner, investor, and stakeholder in Big Chicken, a fast-casual chicken brand established by Shaquille O’Neal in 2018. This news was disclosed in a press release by the company....

Grubhub Reduces Workforce by 500 Employees

Grubhub Announces Workforce Reductions Amid Integration with Wonder In a significant move reflecting its strategic realignment, Grubhub has announced the layoff of 500 employees, as confirmed by CEO Howard Migdal. The decision is part of the integration process following Grubhub's acquisition by Wonder, a transaction...