How luxury brands use immersive technology to tell the story of their craft

Robert Gultig

26 December 2025

How luxury brands use immersive technology to tell the story of their craft

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Written by Robert Gultig

26 December 2025

Introduction:

The luxury goods and services industry is constantly evolving, with brands looking for innovative ways to engage consumers and tell the story behind their craftsmanship. Immersive technology has become a key tool for luxury brands to create unique and memorable experiences for their customers. According to a recent report, the global luxury goods market is expected to reach $429.8 billion by 2025, with a CAGR of 4.3% from 2020 to 2025.

Top 20 Luxury Brands Using Immersive Technology to Tell Their Craft:

1. Louis Vuitton
Louis Vuitton has integrated virtual reality and augmented reality into their retail experience, allowing customers to explore their products in a virtual setting. This has helped the brand increase customer engagement and drive sales.

2. Gucci
Gucci has created interactive digital experiences in their stores, such as virtual fitting rooms and AR-powered makeup try-on stations. These immersive technologies have enhanced the overall shopping experience for customers.

3. Chanel
Chanel has launched a virtual reality experience that takes customers behind the scenes of their craftsmanship process. This has allowed customers to appreciate the artistry and attention to detail that goes into each Chanel product.

4. Rolex
Rolex has used augmented reality to create virtual watch try-on experiences for customers. This has helped customers visualize how a Rolex watch would look on their wrist before making a purchase.

5. Hermès
Hermès has implemented 3D scanning technology in their stores to create custom-fit products for customers. This personalized approach has strengthened customer loyalty and increased sales for the brand.

6. Prada
Prada has incorporated virtual reality technology into their runway shows, allowing customers to experience the fashion show from anywhere in the world. This has expanded Prada’s reach and attracted a global audience.

7. Burberry
Burberry has launched an AR-powered app that lets customers try on virtual Burberry products using their smartphone camera. This has increased customer engagement and driven online sales for the brand.

8. Dior
Dior has utilized holographic displays in their stores to showcase their latest collections in a visually stunning way. This has created a captivating shopping experience for customers and increased foot traffic in Dior stores.

9. Cartier
Cartier has implemented QR code technology in their stores to provide customers with detailed information about each product. This has helped customers make informed purchasing decisions and increased sales for the brand.

10. Tiffany & Co.
Tiffany & Co. has created a virtual reality experience that allows customers to design their own custom jewelry pieces. This interactive tool has personalized the shopping experience for customers and increased customer satisfaction.

11. Versace
Versace has launched an AR-powered app that lets customers virtually try on Versace clothing and accessories. This has helped customers visualize how Versace products would look on them before making a purchase.

12. Fendi
Fendi has incorporated interactive displays in their stores that showcase the craftsmanship behind their products. This has educated customers about Fendi’s heritage and craftsmanship, leading to increased brand loyalty.

13. Bottega Veneta
Bottega Veneta has used augmented reality technology to create virtual showrooms for customers to explore their latest collections. This has allowed customers to experience Bottega Veneta’s products in a unique and immersive way.

14. Balenciaga
Balenciaga has integrated virtual reality technology into their marketing campaigns, creating interactive experiences for customers to engage with the brand. This has increased customer interest in Balenciaga’s products and boosted brand awareness.

15. Givenchy
Givenchy has launched an AR-powered app that lets customers virtually try on Givenchy makeup products. This has helped customers experiment with different looks and styles, leading to increased sales for Givenchy beauty products.

16. Saint Laurent
Saint Laurent has used holographic displays in their stores to showcase their latest fashion collections. This has created a visually striking shopping experience for customers and increased brand visibility for Saint Laurent.

17. Bvlgari
Bvlgari has implemented 3D printing technology in their stores to create custom jewelry pieces for customers. This personalized approach has attracted customers seeking unique and one-of-a-kind jewelry designs.

18. Omega
Omega has created a virtual reality experience that takes customers on a journey through the history of the Omega brand. This has educated customers about Omega’s heritage and craftsmanship, enhancing the brand’s reputation.

19. Ralph Lauren
Ralph Lauren has launched an AR-powered app that lets customers virtually try on Ralph Lauren clothing and accessories. This has personalized the shopping experience for customers and increased online sales for the brand.

20. Dolce & Gabbana
Dolce & Gabbana has integrated virtual reality technology into their marketing campaigns, creating immersive experiences for customers to interact with the brand. This has generated buzz around Dolce & Gabbana’s products and increased customer engagement.

Insights:

The use of immersive technology by luxury brands has revolutionized the way they engage with customers and tell the story of their craftsmanship. By creating unique and interactive experiences, luxury brands have been able to enhance customer engagement, drive sales, and strengthen brand loyalty. As technology continues to advance, we can expect to see more luxury brands incorporating immersive technology into their marketing strategies to create unforgettable experiences for their customers. According to a recent study, 67% of luxury consumers believe that immersive technology enhances their shopping experience, highlighting the importance of integrating technology into the luxury retail sector.

Related Analysis: View Previous Industry Report

Author: Robert Gultig in conjunction with ESS Research Team

Robert Gultig is a veteran Managing Director and International Trade Consultant with over 20 years of experience in global trading and market research. Robert leverages his deep industry knowledge and strategic marketing background (BBA) to provide authoritative market insights in conjunction with the ESS Research Team. If you would like to contribute articles or insights, please join our team by emailing support@essfeed.com.
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