Martin Ryan & Sons enhance effectiveness and client satisfaction using Eureka

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Martin Ryan & Sons, a well-known and long-established transport operator in Ireland, has experienced significant improvements in efficiency since transitioning to a new transport management system. The company, based in Cappamore, Co Limerick, specializes in container transport and offers a wide range of logistics and warehousing services for various industries such as waste, dairy, and agriculture.

Founded over 60 years ago by brothers and co-directors Brendan, Declan, and Martin Ryan, the family-run business now operates a fleet of over 100 vehicles, including container carriers, curtainsiders, refrigerated trailers, and tankers. In addition to serving domestic routes in Ireland and the UK, the company also runs regular services to countries like France, Germany, Belgium, and the Netherlands.

Brendan Ryan explains the need for a comprehensive transport management system to handle the company’s high volume of daily movements. In November 2021, Martin Ryan & Sons made the switch to Eureka’s MoveIT TMS, which has since streamlined their operations, enhanced communication between stakeholders, and improved overall job management.

The MoveIT system serves as a centralized platform for all aspects of the business, allowing seamless integration of processes from job creation to invoicing. Through features like electronic data interchange (EDI), web portals for real-time job tracking, and direct integration with accounting software like Sage 50, the system has eliminated manual data entry tasks and accelerated invoicing processes.

By digitizing and automating key workflows, the MoveIT TMS has saved the company significant time and resources. Brendan notes that the paperless system has reduced administrative workload by at least one day per week for a single customer, enabling the team to focus on more strategic tasks and deliver better service to clients.

The system’s Live Planning and Resource Boards provide a comprehensive overview of daily operations, including job status, vehicle utilization, and subcontractor engagement. This level of visibility allows the company to proactively manage resources, track performance metrics, and ensure efficient delivery of services to customers.

Incorporating driver communication tools like the Transics In-Cab solution has empowered drivers to actively engage in day-to-day operations. With the driver portal, drivers can access real-time job information, submit timesheets, report incidents, and communicate with the office in multiple languages. This level of connectivity not only enhances operational efficiency but also streamlines HR management and compliance processes.

Brendan highlights the system’s ability to facilitate multilingual communication between the traffic office and non-English speaking drivers, showcasing its adaptability to diverse workforce needs. The MoveIT TMS has become a crucial tool for operational efficiency, management control, and customer satisfaction, thanks to the expertise and support provided by Eureka’s General Manager, Mark Healy.

In addition to transport services, Martin Ryan & Sons also offers fully accredited warehousing solutions, including unloading, palletizing, storage, and distribution. As a longstanding member of the Irish RHA, the company upholds industry standards and best practices in all its operations.

For more information about Martin Ryan & Sons, visit their website at https://www.martinryanhaulage.ie/. To learn more about Eureka and their transport management solutions, visit https://www.eureka.ie/.

Overall, the successful implementation of the MoveIT TMS has enabled Martin Ryan & Sons to optimize their operations, enhance customer service, and achieve greater efficiency in their day-to-day activities.