Since the shutdown of the 3G network, farmers have been experiencing changes in mobile phone service, prompting the National Farmers Federation to address rural connectivity as a key federal election issue. The Federation has called on farmers to report any issues they encounter with mobile phone service, emphasizing the importance of bringing problems to the attention of major telco providers in order to facilitate timely resolution.
Late last year, the National Farmers’ Federation welcomed the Regional Telecommunications Independent Review Committee 2024 report, highlighting the urgent need for action to address connectivity gaps in rural areas. The Federation has since received an increasing number of complaints about regional mobile connectivity, with demands for it to be elevated as a federal election issue or even pursued through legal channels.
NFF President David Jochinke emphasized the importance of a collaborative effort between farmers and telco providers to address coverage concerns. He urged telco providers to be proactive in addressing connectivity issues in rural communities and to provide timely explanations when farmers report problems. Additionally, the NFF called for urgent public investment to accelerate regional connectivity outcomes, highlighting initiatives such as the Mobile Black Spot Program and the On-Farm Connectivity Program as critical for improving connectivity in rural areas.
Mr. Jochinke acknowledged the challenges faced by farmers following the 3G network shutdown, noting the increased frustration with mobile blackspots, changes in service quality, and loss of coverage. He stressed the essential role of reliable phone and internet coverage in emergency response, safety, healthcare, education, and business operations, emphasizing that telecommunications are not a luxury but a necessity for rural communities.
The NFF has committed to holding telco providers accountable for equal or improved coverage in guaranteed areas, and will continue to raise issues with providers until they are resolved. Mr. Jochinke also highlighted the importance of reporting issues to providers or the Regional Tech Hub to facilitate investigations and hold telcos accountable for addressing connectivity issues.
Peter Thompson, Chair of the NFF Telecommunications Committee, encouraged farmers to be vocal about any issues they have encountered with mobile phone service since the network shutdown. He noted that Telstra and Optus have committed to providing 4G equivalence to their mapped coverage areas and have tested and verified their coverage to ensure reliable service for customers.
In conclusion, the National Farmers Federation is actively advocating for improved rural connectivity and urging farmers to report any mobile phone service changes to facilitate timely resolution of connectivity issues. By working collaboratively with telco providers and government agencies, the NFF aims to address coverage gaps and ensure that rural communities have access to reliable and efficient telecommunications services. In today’s fast-paced business environment, effective communication is crucial for success. Whether it’s communicating with clients, colleagues, or employees, clear and concise communication can make all the difference in achieving your goals and objectives.
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