Emirates Airlines is on track to becoming the world’s first Autism Certified Airline™, setting a new standard for inclusive and accessible travel. Through a partnership with the International Board of Credentialing and Continuing Education Standards (IBCCES), Emirates is working towards ensuring that all customers, including those with autism and sensory sensitivities, have a seamless and personalized travel experience.
The journey towards becoming an Autism Certified Airline™ began with comprehensive training for over 30,000 Emirates cabin crew and ground staff. This training, conducted by IBCCES, focused on increasing awareness and understanding of autism and sensory sensitivities, equipping staff with the necessary skills to address the specific needs of travelers on the autism spectrum and their families. The training covered a range of topics, including the spectrum of autism, common misconceptions, challenges faced by individuals with autism, and ways to assist customers based on their individual needs.
Emirates’ commitment to creating a welcoming environment for all customers, regardless of their abilities, is part of a larger effort to make travel more inclusive and accessible. For many individuals in the autism community, international air travel can be a daunting experience due to the high level of sensory stimuli involved. By becoming an Autism Certified Airline™, Emirates aims to make travel a more enjoyable and stress-free experience for individuals with autism and their families.
In addition to the training provided to staff, Emirates is implementing new standards and services to enhance the travel experience for customers with autism and sensory sensitivities. One such initiative is the introduction of ‘sensory guides,’ digital aids that provide information about the sensory environment in various locations, helping travelers make informed decisions about their travel experience. Emirates is also exploring the introduction of neurodiverse sensory products, such as fidget toys, to help customers on flights focus and relax.
Emirates’ efforts to become an Autism Certified Airline™ align with Dubai’s ambition to become the most accessible destination in the world. By working closely with partners such as Dubai Airports and Dubai Tourism, Emirates is contributing to the city’s goal of becoming a Certified Autism Destination™, ensuring that individuals with autism can travel comfortably and confidently.
The collaboration between Emirates and IBCCES is a significant step towards creating a more inclusive and accessible travel industry. By setting a new standard for serving passengers with accessibility requirements, Emirates is leading the way in making air travel more accommodating for individuals with autism and sensory sensitivities. Through ongoing training and improvements, Emirates is committed to providing a truly inclusive travel experience for all customers.
In conclusion, Emirates’ journey to becoming the world’s first Autism Certified Airline™ is a testament to the airline’s dedication to creating a welcoming and inclusive environment for all travelers. By partnering with IBCCES and implementing new standards and services, Emirates is setting a new standard for accessible travel in the aviation industry. This initiative not only benefits individuals with autism and sensory sensitivities but also contributes to Dubai’s vision of becoming a Certified Autism Destination™. Emirates’ commitment to inclusivity and accessibility is paving the way for a more welcoming and accommodating travel experience for all. IBCCES, the International Board of Credentialing and Continuing Education Standards, is dedicated to partnering with cities, destinations, and organizations to create inclusive and welcoming environments for individuals with autism and sensory sensitivities. One of their key initiatives is the Certified Autism Destination™ (CAD) program, which aims to ensure that autistic and sensory-sensitive visitors feel comfortable, safe, and accommodated during their travels.
Becoming a Certified Autism Destination means that tourism, hospitality, and entertainment organizations have completed specialized training and certification developed and delivered by IBCCES. This training equips staff members with the knowledge and skills necessary to provide a positive and supportive experience for individuals with autism and sensory sensitivities. By participating in the CAD program, organizations demonstrate their commitment to inclusivity and accessibility for all visitors.
In addition to the CAD program, IBCCES has also created AutismTravel.com, a valuable online resource for families seeking autism-friendly travel options. This free platform lists certified destinations that have completed the CAD program, making it easier for families to find accommodations and activities that meet their specific needs. AutismTravel.com also connects families to additional resources and provides a supportive community where they can share tips, recommendations, and experiences with one another.
One notable example of a company that has prioritized accessibility for individuals with autism and sensory sensitivities is Emirates. Emirates offers Accessible Travel Information & Sensory Guides to assist passengers with disabilities in preparing for their journey. These guides provide valuable information on airport facilities, in-flight services, and other resources that can enhance the travel experience for individuals with special needs. By offering these guides, Emirates demonstrates their commitment to creating a more inclusive and welcoming travel environment for all passengers.
Another organization that is leading the way in accessible hospitality is Accessible Hospitality, which offers a range of services and resources to support businesses in becoming more inclusive and accommodating for individuals with disabilities. Through their training programs and initiatives, Accessible Hospitality empowers organizations to create environments that are welcoming and accessible to individuals of all abilities. By partnering with Accessible Hospitality, businesses can enhance their services and facilities to better meet the needs of diverse customer populations.
Overall, the work of IBCCES, Emirates, and Accessible Hospitality highlights the importance of creating inclusive and accessible environments for individuals with autism and sensory sensitivities. By participating in programs like the Certified Autism Destination initiative and investing in specialized training and resources, organizations can make a meaningful impact in supporting individuals with special needs. Through these collaborative efforts, we can work together to ensure that everyone has the opportunity to travel, explore, and enjoy new experiences in a safe and accommodating environment.
